Who do I contact regarding maintenance of the trails?
Call the Park & Trail Concern Hotline at 793-5510 or via email; park.concerns@sanjoseca.gov.
Who do I call in an emergency?
Call 911 from a telephone or 277-8911 from a cell phone. Emergency call boxes are located through the trail network. Refer the the system maps for precise locations.
Who do I call for a non-emergency concern?
If no immediate danger or hazard, you may call 311 to reach the Police Department.
Who do if I contact to report suspicious behavior or have a concern about public safety?
Although not an emergency, it is appropriate to call 911 so that operators and the Police can assess what action to take.
Who do I call about graffiti or vandalism?
To report graffiti on the trails or in parks, call the San Jose Graffiti Hot Line at (408) 277-2758. Be prepared to describe the location and the extent of the graffiti in question. For vandalism, call the Park Concern Hot Line at 793-5510 or via email.
Who do I call to report a homeless encampment?
If activity presents an immediate risk to public safety, call 911. To report an established encampment, please call the Police Department’s Metro Unit at 277-4044. Clean ups occur on a monthly basis. The City’s Housing Department provides services and support for the homeless. To learn more, visit the Housing Department’s website and click on Homeless Services.
Where can I find information about trails outside of San Jose?
Click on Links for information about neighboring agency and regional trail organizations.
How do I volunteer to help maintain the trails?
There are a number of ways for a person to volunteer. The City and its partner agencies participate in several programs and welcome your support at events throughout the year.
The Bay Area Ridge Trail Council provides additional opportunities to maintain trails on a regional basis and posts a current schedule of events.
The Friends of the Guadalupe River Trail & Gardens work with local corporations to conduct Corporate Work Days to clean up the park and trail.
Volunteer cleaning up graffiti along Highway 87 Bikeway |
Young volunteers working on the Guadalupe River along the Guadalupe River Trail, near downtown San Jose. |
Who do I contact to learn about a developing trail?
Contact the Trail Program Manager.
How do I volunteer to support development of the Guadalupe River Park and Trail?
Go to the Guadalupe River Park and Gardens volunteer website at http://www.grpg.org/Volunteer.html. Other opportunities for volunteering are available throughout the year along other trail systems.
Who do I contact for debris or maintenance issues on public streets (not on the trail system?
Please contact the City's Department of Transportation dispatch office at 277-4373 between the hours of 7:00 a.m. to 4:00 p.m. Mon-Fri except holidays. Dispatchers can either take care of an issue or direct the call appropriately.
Who do I contact when I see debris in a creek or river next to the trail?
Contact the Santa Clara Valley Water District’s via their Access Valley Water web site. Once there, follow the instructions below:
- Point your mouse over "Adopt-A-Creek Program"
- Select "Request a pickup or sign installation - Lower Peninsula/West Valley Watershed"
- Scroll down a bit to "BOX 2" and next to "Request type" select "Service Request"
- Enter details in the "your request" window (permit number, name of group, creek name, cleanup time, trash location, your contact info etc.,).
- If it's a specific trash location, enter the address in the next area OR if no address provide details about the location
- Last step: "BOX 3" - Login, Register to create an account or send a message.
What do I do if I see a Mountain Lion?
Call 911 immediately for the following conditions: immediate threat to humans, acting aggressively, sick or injured. If you see a mountain lion near a park or trail, call (408) 793-5510 or send an email to the Park Concern Hotline. Park Operations staff can post warning signage as appropriate and take any other necessary actions. For more information on Mountain Lions, go to the California Department of Fish and Game web site.
How can I support development of more trails and open space?
The City of San Jose secures a large share of trail funding from local, state and federal grant sources. Taking steps to increase the number of grants or express support for grant funded projects can help further develop the network. Consider the following:
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Contact your local, state and federal governing officials to express support for programs that fund trails. As a reference, the Annual Trail Report provides the grant programs that the City pursued over the past fiscal year.
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The State of Calfornia Coastal Conservancy is offering a unique license plate as a great way to show your support for protecting and restoring natural habitats and providing open space and recreation (trails).
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Tell us about how your employer supports bicycle commuting. We can always use Letters of Support when submitting grants – getting them from companies that see the trails as an important commute option makes the grant application far more compelling.
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Send us your trail story or allow us to interview you. We want to share your story if you are commuting regularly on San Jose’s trails. These stories reinforce that real people are using trails as part of of their regular work day, and the area's economy benefits as a result.
Who do we contact to host a marathon or other special event along a trail?
The Department of Parks, Recreation and Neighborhood Services is happy to offer assistance in planning your special event. To learn more about special conditions and to secure a permit, please contact Athena Ramirez of the Special Park Use Unit at 408.277.5727 or athena.ramirez@sanjoseca.gov.
Where can I find printed maps and learn more about trail development?
Visit the Trail Information Center located in the Guadalupe River Park Visitor's Center at 438 Coleman Avenue, across the street from the Market Place Center.
How do I find the quickest through route through the Guadalupe River Park?
The Guadalupe River Park's meandering trails are fun to explore but either lead to points of interest or dead ends. A center line yellow stripe has been added to the trail to designated the "through" route. Follow the line to find the quickest route through the park (between Highways 280 and 880).
Where can I find printed maps and more information?
The maps posted on the web site are pdf files for users to print from their own machines. If you don't have access to a printer, you can obtain maps by visiting City Hall's Traveler Information Center in the lobby. The center includes two terminals that offer a full range of information about events, destinations, attractions and transportation. Each open trail system is represented in the system, and users can print maps and obtain maps directly from the center. You'll also find Bikeway Maps and other trail information at the nearby public information counter.
Can I use the trail during storm events?
You should proceed with extreme caution during rainy weather and not travel through any standing water. Many trail under-crossings may be beneath water during and after a storm event and may also be impacted by submerged debris. Maintenance staff monitors these facilities and seek to have them cleared as quickly as possible after a storm. Images are from the October 13, 2009 storm. Video from winter 2008.
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